Refund & Return Policy

Effective Date: 24 – 01 -2025

Thank you for shopping at Indian Brains Toys (“we,” “our,” or “us”). We are committed to ensuring that you are satisfied with your purchase. This Refund and Return Policy outlines your rights and our procedures for returns, refunds, and exchanges. By purchasing from our website, https://indianbrainstoys.com/ (the “Site”), you agree to this policy.

1. Returns

We accept returns under the following conditions:

The item must be unused, in its original condition, and in the original packaging.
The return request must be initiated within 7 days of receiving the product.
Proof of purchase (e.g., order confirmation email or receipt) is required.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Personalized or custom-made products
Clearance or sale items
Perishable goods (if applicable)

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to your original payment method.

Partial Refunds

Partial refunds may be granted under the following circumstances:

The item is returned after the 7-day return window but within a reasonable period.
The item is not in its original condition or is missing parts due to no fault of ours.

3. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@indianbrainstoys.com or +91 8595142539

4. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

Contact our support team at support@indianbrainstoys.com or +91 8595142539 with your order details.
Await instructions on how to send your item back to us.
Ship the item to the address provided in our return instructions. You are responsible for return shipping costs unless the item was defective or incorrect.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

If we sent you an incorrect or defective product, we will cover the return shipping cost.

6. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; processing times vary.
If you’ve done all of this and still haven’t received your refund, contact us at support@indianbrainstoys.com.

7. Cancellation Policy

Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

For cancellations mail us order id on support@indianbrainstoys.com or call us +91 8595142539